Sales-first Customer Relations
Managing relationships with collectors, buyers, and institutions is at the core of every successful gallery. ArtOps provides a centralized CRM that gives sales teams complete visibility into customer interactions, preferences, and transaction history—all in one place.
Initial Contact
The first step in any relationship is the initial contact. ArtOps helps you manage your initial contact with your customers, with quickly adding their information to your database, to quickly showing inventory available for sale on your mobile device.
Support Your Customers
Use ArtOps to support your customers with secure, private offers, and secure payment. Provide them with the white glove service they expect, all with a system that is built for the complexity of artwork sales and delivery.
Secure & Flexible
Managing the payment process is a breeze with ArtOps. Securely accept payments online or offline, and manage your customers' preferences for payment methods.
Insights
Gain insights into your deal flow, inventory, and sales that turn into revenue for your gallery. Where is that artwork? What did it sell for last? Who wanted it in their collection last year?
Customer Tracking & Relationship Management
Maintain a comprehensive database of collectors, institutions, and buyers, tracking their purchase history, preferences, and past interactions. Sales teams can personalize outreach, follow up on interest, and ensure long-term engagement with high-value clients, leading to stronger relationships and repeat sales.
Secure Buyer Portal
Offers collectors a private, self-service portal where they can track their purchases, securely upload required documents, and view and pay invoices. Reduces administrative work for sales teams while improving the buyer experience by providing easy access to transaction details and payment options.
Access Control & Data Privacy
Enables galleries to restrict customer information access based on roles, ensuring sensitive data is only available to authorized personnel. Sales directors can control who sees collector details, protecting privacy while allowing the right team members to access the information they need to close deals.
AI-Powered Insights & Collector Recommendations
Uses AI-driven analytics to recommend artworks based on a collector’s past purchases and preferences. Helps sales teams proactively match buyers with new pieces, increasing the likelihood of a sale and deepening collector engagement.
Frequently Asked Questions
How can I track a customer's purchase history and preferences?
ArtOps provides a complete customer profile that logs past purchases, favorite artists, and interactions. This allows sales teams to tailor their outreach and recommend artworks that match a buyer’s interests.
Can I segment customers based on their buying behavior?
Yes. ArtOps enables you to categorize buyers based on their purchase frequency, spending habits, and preferred artists or mediums, making it easier to prioritize follow-ups and targeted sales efforts.
How do I manage my sales pipeline in ArtOps?
ArtOps offers a structured sales pipeline where you can track leads, inquiries, and deal progress. You can assign statuses to deals, set estimated close dates, and receive reminders to follow up with prospects.
Can I quickly generate offers or estimates for potential buyers?
Yes. With ArtOps, you can create and send customized offers to buyers in just a few clicks. The system allows you to include pricing, artwork details, and terms, streamlining the negotiation process.
How can I set follow-up reminders for customer interactions?
ArtOps includes task management features that let you set follow-up reminders for specific clients. You can schedule calls, emails, or meetings directly within the system to ensure no opportunity is missed.
Does ArtOps suggest new deals or sales opportunities?
Yes. ArtOps uses AI-powered insights to recommend potential deals based on buyer behavior, past purchases, and interest trends, helping sales teams proactively engage collectors.
Can I generate reports on sales performance and customer engagement?
Absolutely. ArtOps provides real-time reporting on sales trends, top buyers, and pipeline performance, helping sales managers make data-driven decisions and optimize their strategies.
How can I ensure that only certain team members have access to sensitive customer data?
ArtOps includes role-based access control, allowing admins to set permissions on who can view, edit, or manage customer and sales data, ensuring privacy and security.
Can customers track their own deals and payments?
Yes. The Buyer Portal allows collectors to log in, view pending and past purchases, upload required documents, and pay invoices securely, reducing administrative workload for sales teams.
How does ArtOps help with commission tracking for sales reps?
ArtOps can track commissions based on sales performance, allowing managers to attribute deals to specific reps and calculate payouts automatically, ensuring fair and transparent compensation.